In case of error or questions about your electronic transfers, call us at 210-521-2898 or write us at 1801 Northwest Loop 410, Ste 100, San Antonio TX 78229 as soon as you can. You may also email us at [email protected]
(strictly for errors or questions). You will have sixty (60) days to notify us of the error. You will need to tell us:
Your Name and Account Number;
Why you believe there is an error and the dollar amount involved;
Approximately when the error took place.
If you tell us orally, we may require you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days and correct any error promptly. If we need more time, we may take up to forty-five (45) days to investigate the complaint, but you will have the use of the funds in question after the then (10) business days. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account during the investigation. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error resolution procedures, call us at the telephone number shown above. All transactions are legally binding and any disagreements will be handled according to the laws of the state of TX.